Doing your due diligence is imperative when finding the right contractor for your roofing project. When vetting prospects in the local area, one of the important things you should do is obtain a list of references from them. It consists of individuals, who were the contractor’s previous customers, who have been tapped to provide positive feedback or stories about their experience working with the roofing pros to anyone.

Getting in touch with each person on the reference list helps in learning about a prospective contractor’s work ethic, communication skills, reliability and quality of workmanship. The reference’s answers will help you gain better insight as to whether the roofer is worthy of handling your roofing project from start to finish.
What You Need to Ask
The following is the list of questions to ask the roofer’s reference:
1. How Long Have You Known the Roofer?
Asking a reference this question will help you gain insight into how well-established the roofer is and if they have kept their customers satisfied over a long period of time. It can also show how much the roofer prioritizes building lasting relationships with their community.
2. What Kind of Roofing Services Have You Used the Roofer For?
This question helps you understand if the roofer has experience in the type of work you need. Therefore, you should inquire about what kind of services the reference used them for and how successful they were.
3. How Satisfied Were You With the Roofer’s Work?
This question measures the overall quality of work that a prospective roofer provides. Knowing how satisfied a previous customer was with their services can indicate whether or not you will be happy working with them for your project.
4. Was the Roofer Reliable and Punctual?
This question aims to uncover the roofer’s reliability in completing the job on time. Punctuality and reliability are essential qualities for a successful project, so this question can help you determine if a roofer is up for the task or not.
5. Did the Roofer Complete the Job on Time and Within Budget?
Cost efficiency and timely completion are crucial factors when it comes to roof replacement projects. Ask the reference if those two aspects were managed properly so you can be assured that the prospective contractor will handle your project well.
6. Was the Roofer’s Workmanship up to Standard?
The quality of the roofer’s workmanship should be one of your primary concerns. Ask about the craftsmanship to determine if their skills can address your needs. Did they run into any issues immediately after the contractor left? Did it look the way they wanted their roof to look? These questions can get to the bottom of the roofer’s attention to detail and capabilities.
7. Was the Roofer Easy to Communicate With?
Communication is key to ensuring the success of a roof replacement project. Ask their previous clients if the roofer was easy to talk to and see if they provided feedback promptly. This will help you determine if they have addressed any issues with precision and efficiency during the project. You can also ask if the roofer was respectful during all conversations.
8. Was the Roofer Licensed and Insured?
Make sure the roofer is legitimately certified and carries the appropriate insurance before starting your project. This will help protect you from potential liabilities or incidents that might occur while the project is ongoing.
9. How Did the Roofer Handle Any Complaints?
Sometimes, issues may arise during a project, and it is vital to know how the roofing contractor handled them in the past. Ask about any complaints or problems that occurred during the reference’s previous projects and what was done to resolve them quickly.
10. What Materials Did the Roofer Use for Your Roof?
Be sure to ask what type of materials they used, as this can help you gauge the quality and durability of their work. Inquire if they have used any sustainable or eco-friendly roofing materials in their projects, especially if that is something you are interested in for your own project. You can also ask if the materials have all held up for the expected amount of time after completion.
11. Would You Recommend the Roofer to Others?
Asking whether or not a reference would work with the roofer again is an invaluable insight into their experience. Their answer will give you some idea of how satisfied they are with the outcome of their roofing project and if they feel confident having other people use this roofer too.
The Benefits of Working With a Trusted Roofer
Working with a reliable roofing company in the local area has its benefits, including the following:
- Quality Workmanship. A roofing contractor is the best fit for your needs if they are able to complete the roofing project in accordance with local building codes and manufacturer standards.
- Timely Completion. Finding a roofer who can finish the roofing project on time while sticking to the budget will help lessen the chances of this endeavor becoming an expensive nightmare.
- Safety. A reliable roofer will make sure that the project is done safely according to all regulations and safety protocols.
- Warranty. A respected roofer will provide a warranty for the work, giving you peace of mind in case there are any unforeseen issues with your roof caused by manufacturer defects or installation errors.
- Access to High-Quality Materials. A professional roofer, particularly one who has been certified by leading roofing manufacturers, can offer high-quality products backed by extensive warranties.
- Professionalism. A reputable roofing contractor utilizes a step-by-step roof replacement process that focuses on your needs. We take care of you every step of the way, from performing the inspection to choosing the best shingle color for your home. We make sure to address all of your concerns and take care of all your specifications.
- Expert Advice. Don’t underestimate the value of expert advice. Roofers that have been in the business for years can provide essential insights into the steps needed to ensure a successful roofing project.
Count on ImproveIT! of Atlanta for Your Roofing Needs!
ImproveIT! of Atlanta ticks all the boxes of what you can expect from a reliable roofing company in the local area. When you consider us for your roofing needs, you can be sure that we’ll work with you to earn your business. Apart from providing an accurate estimate, we’ll also furnish you with a list of references.
Our team of experts has many years of proven experience in roof replacement projects. We use only the highest quality materials and state-of-the-art installation techniques to ensure your new roof will protect your home, your family and your belongings for many years to come. To get started, give us a call at (770) 612-5635, or fill out our contact form to request an estimate. We serve homeowners in Sandy Springs, Alpharetta and Marietta, GA.